London-based Capital Support was established in 2002 and is still privately owned. With offices located across the capital in Docklands, the City and the West End, the firm currently employs approximately 80 people and considers itself a vertical specialist in financial services technology. It is one of the UK’s leading IT solutions providers to the financial and professional services industry.
Capital Support’s team of directors includes Nigel Brooks (pictured) and Dean Foreman, both of whom have extensive experience in the IT industry. By offering a one-stop IT service, Capital Support is able to provide bespoke solutions to its clients, and in so doing avoids the ‘one size fits all’ business approach as well as the bronze, silver and gold packages that many IT support vendors offer the managed services industry.
Superior customer service lies at the heart of Capital Support, which has helped it grow organically over the years. The firm’s ethos is one of Smart Solutions, delivered using Smart Technologies, managed by Smart People.
Currently, the firm provides IT solutions to several hundred global organisations, including more than 160 alternative investment firms including private equity and hedge fund managers. One of the very few IT support providers recommended by Microsoft to support the financial services industry, the firm was recently named among the Top 100 Microsoft solution providers worldwide by MSP Mentor.
“Our clients range in type, strategy and size,” says Brooks. “We provide services to a substantial range of alternative investment management clients, from small hedge fund spin-outs to multi-billion-dollar asset management firms.”
Capital Support’s ideology is that by paying a fixed monthly fee, clients can prevent small IT problems escalating into potentially serious, and, by default, costly ones. It’s this proactive, preventative approach that allows the firm to resolve issues in a fast, efficient manner, reducing business downtime and helping to create a more stable, reliable IT environment.
The firm offers clients a variety of services, including network and infrastructure design, installation and maintenance, 24/7 on-site support services, communications and connectivity, business continuity such as data storage and back-up, and specialist projects.
Last year, Brooks says, Capital Support identified industry trends including an increasing number of fund managers investigating alternative providers or platforms. “Traditionally, most organisations wouldn’t easily change their technology providers – the risk involved can prove daunting,” he says. “However, most funds now realise that the increased service, cost savings and boost to productivity that can be realised by using the right infrastructure far outweigh the risks of migrating to a new technology provider.”
Capital Support’s strategy is one of continual investment in its technology infrastructure to ensure optimal redundancy and resiliency in its underlying solutions. Says Brooks: “Over 2011 we expect to invest further in our data centre technologies and infrastructure, including increasing our presence in Europe and abroad to cater for the number of international offices we expect to start returning to the marketplace from 2012 onward.”
Of winning the award, he adds: “We invest heavily in our systems and staff so that our service levels can continue to exceed industry standards year on year. We are therefore particularly delighted to win the 2011 Hedgeweek Award for Best Managed Account Platform Technology. As an accolade voted for by the readership, it is truly independent verification that Capital Support is indeed the provider of choice to the hedge fund industry.”