Robin Bedford, Opus

Opus hones in on firm growth and innovation


Opus Fund Services: Best Hedgefund Administrator for Start-Up and Emerging Funds – Championing growth and development both internally and externally, Opus is making big moves to close out 2019 and head into the coming year with vigour. 

Opus’ expansion of operations into Enniscorthy, County Wexford in Ireland and their acquisition of the fund administration unit of Advanced Fund Administration (AFA) are just two samples of exciting developments within the firm. 

Opus’ Irish expansion, following their authorisation from the Central Bank of Ireland, will lead to the creation of 100 new jobs over five years. Commenting on the expansion of its Irish operation, CEO Robin Bedford says: “As we continue to scale our business, Ireland was the logical location of our European headquarters providing our existing clients with full access to the European Union. Our proprietary technology-based administration platform has been embraced by the US market resulting in our rapid growth. We look forward to deploying this offering to the local Irish market.” 

The acquisition of AFA’s hedge fund admin unit will also boost Opus’ overall diverse client base. Bedford says: “This is the result of many months of hard work by both parties. We are excited to have the opportunity to work with the AFA client base as they become part of the award-winning Opus proprietary platform.” Jorge Hendrickson, SVP, Head of Sales and Marketing, says: “We are confident that they will be very impressed with our capabilities, global reach, scale, technology, and depth of services and teams.” SVP, Head of Implementation, Jon Chapman, adds: “Opus looks forward to providing a smooth, seamless transition for AFA clients onto the Opus platform.”

All clients can have peace of mind knowing Opus has the right people, working at the right place, at the right time. “Our team is comprised of skilled professionals working across the globe, from NYC to Dublin. This global reach and industry know-how ensure that our clients’ requests are met in a timely and efficient manner,” says Head of Client Solutions, Christian Pollard.

As a result of the work Opus is executing internally, clients additionally benefit from protection over sensitive information through intuitively designed proprietary platforms, as well as time-savings through valuable technology developments. An example of such is their audit and F&S questionnaires housed within their proprietary client dashboard, Symphony. The questionnaire allows clients to share important information and request necessary documents in order to prepare for a successful and streamlined 2019 audit cycle. COO Mike Canni adds: “Opus’ Innovation team has also introduced updates to their NAV inputs tools to allow for improved transparency on input status and a Treasury Solutions functionality that alerts clients of missing crucial identifying information, so that NAV delays do not occur.”

Opus’ platform is designed for scale and they have challenged their employees to make an impact on their mission. As such, they have rolled out “Client Solutions 2.0” — a new approach to their client solutions team. “The mandate of the reinvented team is to turn our clients into brand ambassadors by delivering a proactive approach to relationship management through increased telephone and face to face interaction. Our CS team is being staffed by industry veterans that have many years of operational experience and a deep understanding of our industry,” Pollard says.

Heading into 2020, Opus Fund Services’ goal is to build on the work it has been doing. Hendrickson, notes: “We aim to create innovative solutions for our clients and look forward to continuing to grow the business strategically and organically.” 

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