MackeyRMS expands leadership team with appointment of VP, Customer Success

MackeyRMS, a provider of SaaS-based research management software built to give fundamental investment teams an easier way to create and share investment research in real time, has appointed Sheryl Hawk as VP, Customer Success.

In this role, Hawk will lead the firm’s customer success team and oversee the expansion of its data-driven, client-centric initiatives to maximise the value the firm’s cloud-based research management platform delivers to fundamental investment teams seeking to maintain a complete and real-time view of their firm’s investment research. She will report to the CEO.

 
Hawk brings to Mackey nearly 25 years of experience working with SaaS companies in business development, sales, consulting, and customer success roles. She joins from Customer Imperative, a customer success consulting firm, where she was a Principal Consultant and board advisor focused on leading the development of scalable customer success strategy and programs at SaaS companies.
 
Prior to Customer Imperative, Hawk led customer success teams at Agari and Whitehat Security — two SaaS companies focused on corporate and enterprise security — and Conversica, an AI-driven SaaS company focused in improving lead engagement for sales and marketing organisations. In each of those roles, Hawk was integral in helping to improve customer outcomes, grow upsell and renewal rates, and increase net promotor scores.
 
“I’m thrilled to be joining the Mackey team at such an exciting period of growth for the company,” says Hawk. “Mackey’s dedication to transforming the way investment organisations manage critical investment research workflows is a perfect match for my passion for ensuring clients realise a maximum return on technology investments.”
 
Added Chris Mackey, Founder and CEO at MackeyRMS, says: “Sheryl is a phenomenal addition to our leadership team. She brings a customer-first philosophy and deep commitment to client success, and we know clients will benefit measurably from her expertise.”