Online trading provider CMC Markets has increased its market share in the UK across all three product segments of financial spread betting (FSB), contracts for difference (CFDs) and foreign exchange (FX).
That's according to a survey of over 12,000 traders in the Investment Trends 2016 UK Leveraged Trading Report.
CMC Markets increased its market share in FSB from third to second position, from fourth to third position in CFDs and from fourth to third position in FX, all based on primary market share.
This growth has been driven by strong customer satisfaction, with CMC Markets achieving the highest rating for overall client satisfaction across all three product segments.
CMC Markets ranked first across 17 service categories among CFD traders.
The net promoter score, which measures client advocacy, increased from 7 per cent in 2014, to 19 per cent in 2015 and 24 per cent in 2016, well ahead of the category average.
Mobile trading was one of the key categories that CMC Markets came out on top for across financial spread betting, CFD and FX trading. The report found that the proportion of leverage traders using mobile devices has risen steadily and more than doubled since 2010, with 84 per cent using a mobile device in relation to their trading. This places the UK first among European countries covered, and just slightly behind Singapore (90 per cent).
Peter Cruddas (pictured), CEO and founder of CMC Markets, says: “The market share and trader satisfaction results this year underline the success of our ambition to put clients’ needs first. Mobile was always going to be a game-changer for the way clients engage with the financial markets, and the development of our market-leading mobile and tablet technology has long been an integral part of our strategy. I am delighted to see this recognition from our most important audience – our clients, and the resultant increases in our market share.
“Our award-winning next generation trading platform is a vital resource for our clients, not merely in the traditional execution sense, but also for the features, charting and research tools we offer that help with their trading strategy and clearly enhances the customer experience. From our mobile apps to spreads and value for money, we’re delighted so many aspects of our service have contributed to us having achieved the highest overall user satisfaction rating across spread betting, CFD and FX trading.”
