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Eze Castle Integration – Best Global Cloud Service Provider

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Supporting more than 400 investment management firms and thousands of global users, it's easy to recognise the impact the Eze Private Cloud platform has made in recent years – perhaps best solidified with recognition as Hedgeweek's Best Global Cloud Service Provider in 2017. 

Discussing what makes Eze Castle Integration's premier cloud platform stand out from the competition, Mary Beth Hamilton, Vice President of Marketing, says that it comes down to a couple of key factors. 

"One is the core infrastructure and the ECI Link network we've built and continued to make investments in, adding new features and capabilities to support our clients' needs – everything from enterprise collaboration tools and unified communications to enhancements of our global private network. With ECI Link we are providing clients with direct connections to their key counterparties – from FIX to trading to market data – and it is all managed end-to-end by our dedicated team.

"And that directly ties into the second differentiator, which is security. Our cloud is supported by robust and redundant security layers, including next-generation firewalls and intrusion detection and prevention capabilities. We use a third-party managed security provider that constantly monitors the cloud 24×7 to ensure the infrastructure is protected at all times. 

"Additionally, we've incorporated a number of in-demand security features to protect and support the end user. We utilise a tool called Duo for multi-factor authentication that is delivered to a client's mobile device to log securely into the cloud. We also provide secure file sharing capabilities using a tool called Varonis DatAnywhere, which is just as convenient as a tool like Dropbox, but provides more security and control of files," explains Hamilton.

Large established hedge funds, as well as start-ups, continue to migrate to the cloud based on the robustness of today's cloud infrastructure. As Hamilton points out, fund managers have the ability to get institutional-calibre infrastructure on day one, "as well as benefit from the myriad of security measures we've implemented that an organisation would not necessarily receive if they used a basic public cloud solution or tried to replicate what we offer in-house." 

She adds that as the cloud becomes the more standard way for firms to implement their infrastructure, the way to stand out from the competition will be based on the core client service that Eze Castle Integration provides as it continues to evolve its cloud capabilities. 

"Providing outstanding client service has always been a primary focus for us," asserts Hamilton. "We are adding new tools to measure our clients' satisfaction (survey and feedback tools) immediately after they interact with our help desk. We also reach out to clients on a quarterly basis to ensure they are getting the level of service they need and expect. As certain services in the cloud become more standardised, our ability to support those services will continue to be a vital aspect of our overall offering."

As well as private cloud adoption, interest is also building in hybrid cloud solutions for clients who wish to take advantage of select capabilities in the public cloud. 

"In 2017, our R&D and product teams are looking at the right types of hybrid cloud solutions to introduce that address not only clients' increasing security needs, but also allow them to take advantage of features and technologies emerging in the public cloud space," says Hamilton.

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